Flattening World for Deaf / Hard of Hearing Consumers and Professionals

I created a white-paper and a PowerPoint presentation about the "Flattening World for Deaf / HOH Consumers and Professionals", which discusses the how the latest technologies and services have helped level the playing field for deaf/hoh consumers and professionals in recent years.

Also discussed, is why corporations should pay attention to this often overlooked population segment, along with a few general tips on how they can improve their products and services to meet these consumers and working professionals.

Read the white paper and/or view the PowerPoint presentation - provide feedback, comments, share with friends, co-workers and recruiters. Hopefully this article and presentation will be a small step in the right direction to help improve consumer and employment relations for the deaf/hoh population segment.

I welcome feed back and comments to help further improve and update this white paper and/or presentation. Feel free to share

these links with others as long as you cite the source.

Estimated 278 Million Deaf/HoH Consumers WorldWide

Updated: Last Spring while conducting research for a paper for my MBA program, I came across the World Health Organization’s (WHO) web site, where a web page listed that there is an estimated 278 million deaf / hoh people around the world - thus I have updated the tag line of my blog to reflect the latest estimates. This is a 178 million increase from the previous estimate of 100 million worldwide that was mentioned else where.

Yet, for a large number of them, they reside in low-to middle income population zones, where access to technology goods such as computers and the Internet may be extremely limited.

WHO estimates that the number of deaf/hoh consumers is expected to increase due to increasingly aging population segments - everyone naturally loses their hearing as they age, regardless of ethnicity. The bottom line is that companies should pay attention, and produce products and services for this growing population segment.

The WHO page outlining the latest count of deaf / hoh people in the world can be viewed at: http://www.who.int/mediacentre/factsheets/fs300/en/

Test drive wireless phones before buying

As many of you know, the market for wireless devices and phones has become saturated (there are many models and options now available), it has become increasingly important to be able to test and get a real feel of the phones you are interested in before purchasing. The large number of devices and services available can be overwhelming at times.  Thus its important to take your time and research before selecting a device.

While a device may look great online, it may not be as appealing when you set your own eyes and hands on it in person.
The opposite can be said - some devices are not so well displayed online but are actually great in person.

I recently went to Best Buy to run a small shopping errand, and out of curiosity, I checked on the latest models of wireless phones – Wow! there is a large number of devices available compared to 5 years ago! I took a good 15 minutes to take a look at some of the latest models.

Findings
While I won't name any specific models - some of my findings were:

- Some of the new phones look like they were designed for tweens and teenagers - not worthy of consideration for working adults. They should list the recommended ages on each device.

- Secondly I was surprised how bad some of the physical keyboards were. People still need to type messages and emails.
Note to manufacturers: don't make the keyboards any smaller. A combination of keyboard and touch screen is probably what most consumers want.

- Thirdly, you need to consider the operating system of each phone, and need to determine what kind of system you prefer and want (see below).

- Lastly, make it worthwhile to find store(s) in  your area that have the actual devices on display that you can examine before buying online.

Popular Phone Operating Systems
Some of the popular operating systems are (in no particular order)

- iPhone (Apple)
- Rim / Blackberry
- Windows Mobile (Microsoft)
- Nokia
- Android
- Other: Carrier specific

Recommendations
I suggest reading two previous previous blog postings highlighting some recommendations on how to select your next wireless phone / device.

1. “Wireless Devices: Phone Research and Shopping”

2. “A Quick and Dirty Guide to Selecting Your Next Smart Phone / Wireless Device”

Discuss
As a reader, share with others what have you done or considered when making a decision in selecting a replacement or new wireless device?

Communication Technologies: Past, Present and Future

If you are reading this article on-line, you win a "point" for being up to date in using some of the latest technologies.

This article focuses on past, present and future accessibility and technologies that have greatly benefited the deaf / hard of hearing community over the past 30 years or so.  The list is not all inclusive, but contains a list of topics (technologies) that continue to be mainstream today. 

 

• For the younger crowd, this chart can help provide an insight to the limited technologies and services of the past. 
• For those of you who are younger than baby boomers a.k.a. Generation X, Y, Millennials and Z (I.e. 1964+ or younger), many of you can relate to the topics discussed. 
• For seniors, the chart can provide you with an update on what technologies are available for your use, and give you a chance to learn something new.

The linked chart was developed from comments from others, my own experiences and perspectives.  The chart contents may be updated overtime as I receive comments and continue to expand on it.   You do not necessarily have to agree to what is listed.

Since the chart is too wide and long for display on this blog, it has been converted into an Acrobat PDF file and posted on Comcast - click on the link below.

[Click to see: Chart of Communication Technologies: Past, Present and Future]

This blog is open to receiving feedback and discussions based on this topic.

Email Signatures

This blog entry covers email signatures:

What is a email signature?
It is an electronic signature with your contact info at the bottom of your email messages.

Email mail signatures usually provides the key information for the receiver to know how to contact you in return.

Why: You may be wondering what's wrong with the standard email header name and address that's included in the email header. While there is nothing wrong with using the standard email signature format options. However, given that deaf/ hard of hearing consumers / professionals tend to utilize several modes of communication while at work - Thus your friend or colleague may want to learn more about the alternative ways they can contact you. You can also proactively (voluntarily) indicate to them on the various ways they can contact you.

I have found that the use of email signatures at work proves to be more beneficial than at home because I work with co-workers country-wide. Personal contacts usually already know the best way to reach me.

What's in a signature?
Basically it can be whatever your like, but I recommend limiting it to the various ways/preferences on how you can be contacted.

Below is a fictional mock up of my email signature to illustrate an example of an email signature.

John Doe Blog Writer (job title) Company XYZ Chicago, Illinois http://www.companyxyz.com/

Email: john.doe@mail.com Sms: 123-321-4321 Message Service: 123-123-2356 Fax: 333-555-2222 Notes SameTime: John Doe

Comments:

- Adjust the description names to your preference.

- If you have a 10 digit relay number include it. I usually indicate it by calling it "Message Service" so the words "Relay Service" doesn't alienate some people.

- If you have an internal instant messages program at work: include its name.

- If you have access at work to one of the public instant messages providers like: Aim, Gtalk, MSN, Yahoo, etc. Include the info as well. Such as: Aim: Johndoe

- If applicable, add your VP number or ip address.

- Some people may include links to other relevant information such as their LinkedIn or Facebook profiles or personal web sites. However I would be cautious about including such in your work email signature.

On the PC side, both Notes and Ms-Outlook provides ways of settling up your signature to be automatically inserted in your email messages. Refer to your software help function on how to set one up.

Ms-Outlook allows you to utilize more than one email signature. This is helpful if you have more than one email account and/or have different contact preferences depending on who you are corresponding with.

Most wireless devices allow you to include a signature automatically. Some even allow multiple signatures but that can be tricky to set up and is not discussed here.

Bottom line is that by setting up your email program to automatically include a preformatted email signature, you can increase the chances of your messages being returned or be contacted in the future.

Format your signature depending on your needs. I don't recommend including any personal information such as your SSN or home address to protect your identity.
Lastly, be sure to test your email signature by emailing yourself until you are satisfied on how it looks to ensure that its error free and neatly organized.

Email away!

Wireless Device: Phone Research and Shopping

While conducting some research on the latest wireless phones, I came across a web site that you might find quite useful: www.infosyncworld.com. 

This web site has reviews for many wireless / cell phones, laptops, and digital cameras.  The site has product reviews, comparison charts, and gives you the ability to compare phones side by side in terms of their features and ratings.  For example, you can compare the Apple iPhone against a Blackberry Curve 8330 in terms of their sizes and reviewers ratings.

Besides doing your own comparisons, I recommend reading web reviews for checkpoints that may or may not be of concern to you.  You don't necessarily have to agree to the ratings or the positive / negative comments provided by the reviewers - they can serve as a starting point for things you might want to consider or be on the look out for.

If you "power users" are researching for your next wireless phone, I recommend the following methods of researching for your next wireless device:

• Utilize reviews and comparison charts at www.infosyncworld.com and www.cnet.com
• Download and review owners manuals for each device - usually found either at the wireless carrier's and/or manufacturers web site.
• Consider visiting stores that have live working examples of the phones to get a feel of the devices in your hands.
• Talk to friends and co-workers who may have the wireless device you are interested in.

For some, researching wireless phones in depth may seem an overkill.  But remember, once you purchase a device, sign up for services, and go beyond the 30 day "trial period", you are usually bound to a 2 year contract which can be equally expensive to break if you terminate it within two years.

Some say its usually good practice to upgrade or replace wireless devices after a minimum of two years to stay on top of technological advances and software upgrades.  In other cases, if your device is more than two years old and it still meets your needs - then keep using it until it gets to the point its no longer reliable or supported by your carrier.  There may be a dozen of other reasons why you may/may not want to change devices or carriers, but that's  often left up to the owners.

Lastly, when new devices first come out on the market, they usually have a few "bugs" and kinks to work out.  If there is a newer device or model you are interested in, if possible, wait a couple of months to let the "early adopters" identify and work out early issues.

Weak Points of the Apple iPhone

Over the past few weeks I have been seriously considered getting an iPhone to replace my existing Palm Treo. As it turns out, I found a few weaknesses with the iPhone. For some, these concerns may not be an issue. However, I believe over time, Apple and 3rd party developers may improve on these concerns.

The following weaknesses were identified by playing with the device in Apple stores and by research on the web.

The 4 areas that the iPhone needs improvements are:
- (1) No cut and paste capability between applications or emails
- (2) No two-way synch of Memo Notes or To-Do lists with Microsoft Office
- (3) No slot for external memory cards for increased or portable storage
- (4) Lastly, while the touch screen keyboard is intuitive, I found it somewhat difficult to use. It would be helpful if the keys on the screen were larger, offered in landscape mode, or have an optional slide out keyboard. If you plan to email, write, or text a lot with the device - then I highly recommend trying the touch screen keyboard in a store or on a friends / co-workers iPhone to see if it suits your typing styles.

While the iPhones applications are eye appealing, colorful and fun to play with, the short comings identified above may be some of the deciding points for me not to pick the device for my Treo replacement. For some, the iPhone may be perfect, while for others, it may lack the needed advanced features for "power users".

A Quick and Dirty Guide to Selecting Your Next Smart Phone / Wireless Device

Confused by the number of wireless devices available for your use? You're not alone.

Despite the number of devices and the ever increasing confusion over devices, they all offer a big improvement over the numbers only pagers and the limited no-email devices several years ago. Remember the Motorola T-900, the TimePort or early Rim devices? If not familiar with them - then consider yourself lucky. Wireless handheld technology has come a long way since then.

This guide does not compare each device into depth. You can use this as a "Quick and dirty guide" to help you get started in selecting your next device.

The key is to determine what kind of user you are:

• Just want push email and texting (sms) with some minimal personal information management? Select a Blackberry.
• If you like to add / tool around with a number of third party applications, have above average technology and computer skills. Along with desire the to have to equivalent of a mobile Swiss army knife. Go with a Palm Treo or Windows Mobile device. Check out details for Windows Mobile devices at Microsoft's web site here.
• If you want a cool device with colorful apps with a full touch screen, go with an iPhone or similar products like the Dare, Instinct, or the Voyager.
• If you want the cool teen-factor, get a Danger Sidekick (only available from T-Mobile).
• If you don't email or text much - get a "not so smart" cell phone.
  

Simple enough?

Be sure you do your homework and research online to learn about the plans, device features, costs, and coverage choices. Also go to stores to get a real feel of each product you are interested in. Another useful way of researching the features of products is to download and review the product manuals.

Every device and plan has their strengths and weaknesses. Choose what's best for your needs.

A side note: From what I have read is that some devices such as the iPhone does not have cut-n-paste ability. If this is a feature you need - be sure to check for it on the devices you are interested in.

The Blackberry, Treos, and iPhone do sync with MS-Office. So if its something you need - be sure to check the compatibility requirements.

Lastly, be sure to check on special "data only rates" for Sprint, AT&T, and T-Mobile if you rarely make voice calls.

Final word: Phone manufacturers have started to release new pda and phone models for the 2009 year. Such as the Blackberry Bold, Blackberry Flip, and HTC Touch Diamond and Pro. So if you are not in the need of an immediate new phone or a replacement - keep your eyes open for new devices coming onto the market.

No More Landlines in this House

This summer we got rid of our landline phones (also known as the regular plug-in-a jack phone). With all the other technology options we've been using, our TTD was collecting dust. Now with higher gas prices, we looked around and realized we were paying for services we hardly use. With Vonage, we have been able to cut our phone bills into half. Which includes local and long distance services.

By dropping the landlines, we also were able to free up come space on our counters and desk by replacing TTDs with small cordless phones for the kids and visitors.

Don't fret if you have hearing significant others, CODAs, or kids in your household. If you have a broadband or dsl connection, in most cases you can piggyback phone service off them using services such as Vonage, Skype, and Comcast phone. (Minor service fee required). In some cases, you may be able to keep your same phone number.

Now about those voice callers to your house phone. Set up your service to automatically roll over to your relay service of choice after a certain number of rings. They can contact you based on your preference of vrs, text messaging, aim, or message transcription services, or can call them back after receiving a message.

Note that some services do not work with TTD devices. The long answer is that some can support TTD devices with some advanced research and tweaking. Better yet, use your other communication options.

Lastly, check out Nextalk, this service (also free) allows you to use a pc to make a TTD call (Internet connection required).

Push Email for Palm Treos

I have been a Palm Treo 700P user for nearly two years now. It has been a fairly good device, but the Palm O/S is starting to show its age.

While Palm Treos do not have push email right out of the box. You can subscribe to 3rd party push email providers for relatively low cost. They are just as good as blackberry push email services. Versamail that comes with the Palm O/S does not work with push email providers well. I suggest Chatteremail, an email client, which is available from Palm for a one-time cost. It works with push / IMAP email providers to provide you with real-time push email.

Fusemail and Everyone.net are such examples of push (IMAP) email providers.

The new Trep 800W (Windows Mobile 6.1), provides push email out of the box utilizing Microsoft Hotmail. While its free and it works, the notification options on this Treo are noticably weaker. That is, you have very little to no control of how to set up LED and/or vibrate alerts. Because of this, I have been investigating 3rd party options that allows you customize alerts... More to come on this.

Lastly, the 755P Treo has NO LED indicator at all. It is not recommended for those who rely the LED for notifications.