ABC News Story about Video Phones in the Workplace

ABC News story about the use of video phones at work, which I give a brief demo. The web link has been posted [Link].

Using VideoPhones: On-Line School Programs and Audio Conferences

Overview

You may have read or heard success stories using videophones to connect to family, friends, co-workers and make relay calls. Did you also know videophones are also useful for participating in audio conference presentations / calls if you are enrolled in an online course/degree program?

I'm currently enrolled as an on-line MBA student with the University of Maryland University College. This term has weekly presentations, demos and discussions with the professor and/or guest speakers. The length of the online sessions have ranged from anywhere from 30 minutes to 2 hours.

How it Works
I use my Z-340 to connect to the audio portion of on-line conference, which is hosted by the professor using a web-based conferencing software (Wimba). A laptop is used to connect to the web-based conference to view a PowerPoint presentation and/or web pages. Both a laptop and Z-340 are set beside each other at location that has a good Wi-Fi or LAN Internet connection.

In order to be able to call into a conference session that has audio, the speaker has to enable call-ins with a phone number and pin (depends on the web-conference software capabilities and options). When you call a ZVRS (or any other vrs) interpreter, tell them you are joining a conference call, when prompted, you can either enter the conference code/pin using your Z-340 keypad, or have the interpreter enter it for you.

Tip: Once in the call, have the interpreter and your laptop muted to prevent audio feedback. The interpreter can turn on his/her mike when you want to speak, or your microphone if you want to use voice carry over (vco) where you can speak for yourself.

If your professor plans to use / uses a web-based on-line presentation tool, I suggest conducting a trial call-in session beforehand so you both will know how it works before the actual scheduled meeting to ensure a trouble free conference.

At the beginning of the term, we had to consult with the software manual and vendor to figure out how to call into the conference since nearly everyone was initially relying on audio output from their computer speakers - which does not work for relay calls. After some research, it was found that Wimba’s capabilities does allow for audio call-ins with a phone number and pin - which was exactly what was needed to make this work for the weekly sessions.

Ironically, Wimba’s (and possibly other providers) documentation still references the use of a phone relay (TTY) service - which is obvious that the documentation is outdated but still relevant. You can use your preferred method of relay service to participate in on-line class audio sessions by videophone, TTY, or Internet/chat relay. However, the use of video relay services for audio conferences is said to be more efficient and quicker than by Internet/chat text or TTY relay.

Other Features

Some on-line web-conferencing tools may also have a small window feature for short chats - this allows meeting participants to ask questions and be responded to (if monitored and used by meeting moderator).

Photo: Z-340 and Mac on a call (screens simulated for confidentiality purposes), gives you the idea of participating in an on-line conference and use of a audio line.

Lastly, you are not limited to the laptop / Z-340 / ZVRS set up. If you have a wide-screen monitor you can have both the presentation and Z-4 (or other soft video phones) side by side on the screen. You can also use other vp devices or a preferred vrs provider, you can do pretty much the same thing, using your preferred tools. You will have to experiment and find what solution works best for you.

Donald Moore is a Freelance writer and blogger at http://Prosumertech.blogspot.com

He may be contacted by email at: mooredlm@gmail.com

Tenacity and Snap!VRS Announce Exclusive Partnership to Help Organizations Better Serve Deaf and Hard of Hearing Employees

Snap!VRS announced a partnership with Tenacity Operating, LLC, ("Tenacity"), a leader in the field of accessible telephony, that will help companies and organizations offer visual communication and relay services with the only comprehensive and accessible video technology of its kind.

Tenacity's accessaphone(tm) Total Conversation (aTC(tm)), a video softphone, extends telephony by including real-time text, video, and voice with the same endpoint compatible with the business' current infrastructure. This easy to use video softphone is now further enhanced as a VRS-ready solution through the Snap!VRS partnership, making it easy for enterprises to find a one-stop solution for Section 508 compliance. Section 508 is the important part of the American Disabilities Act that works to eliminate barriers in information technology.

"This partnership will enable large enterprises - government agencies, corporations, and educational institutions - to better meet the needs of existing and prospective employees who are deaf and hard of hearing," said Snap!VRS Executive Chairman, Richard Schatzberg. "With Tenacity's excellent and well-earned reputation in communication infrastructure and Snap!VRS'strong service, the match will provide a single solution for Section 508 compliance and benefit those looking to give all of their employees the best communications solutions they can."

For the complete press release on this news, visit www.snapvrs.com

Contact Numbers and Email Addresses to the 4th Power

In these days, it seems many of us are getting multiple assigned device numbers and email addresses - how can one possibly memorize them all?

Yet this all seems ironic given that many deaf and hard of hearing consumers may not utilize voice services, and actually end up having more phone numbers than hearing consumers.  This article will illustrate some examples of what has become common and tips on how to manage to share your contact information with others.

While the various relay services, communication devices, and various touch points (VP, VRS, email and wireless devices), are a blessing in disguise, we seem to have more numbers and email addresses for each person than ever before.

For arguments sake – below is an illustration of an example of what a family of four usually has to keep track of:

Work
- Local 10 digit number
- VP Device number(s)
- Toll free number
- Blackberry SMS number
- Fax (While its not relay related, its another number to track)
* Multiply the count of numbers by two if you have a working spouse

Home
- Landline or Other VOIP (broadband phone service) number
- VP assigned number some may have more than one VP device (I.e. VP-200, Z-340, PC based, etc).
- My own toll free number
- Spouses toll free number
- My wireless device SMS number
- Spouses device SMS number
- Teens wireless device SMS number(s) 
* Multiply by the number of wireless phones in the household

As the above illustrates, for work and in a family of four, there are about 12 different numbers to use and to keep track of.
Why I say "about" - because new technologies are forthcoming and changing all the time -thus new numbers will come and go.

Multiple Email Addresses
Now about multiple email addresses - no doubt many of us have more than one email address as well. We have them for various reasons – such as for work, home and wireless devices.

Examples
- Work email
- Home primary email
- Push email provider (for wireless device) (I.e. MobileMe, Mail2web, Fusemail, Gmail, Hotmail, etc).
- Spouses primary email
- Spouses push email provider (for wireless device)
- Kids primary email addresses
- Kids wireless phone email addresses

Add them up, that's a minimum of 7 email accounts for a family of four. Image the same with your friends – dealing with multiple email addresses and numbers.

Solution
What to do?
Only give out contact numbers and email addresses on an as need to know basis. There is no need to share all numbers and email addresses with everyone, you should selectively give your email/number to your contacts to prevent confusion.

For example, for your immediate family, share the primary contact points with them. 
For your friends and distant others, you may have a different set of preferences and ways for them to contact you.

Tips

• Create Different Versions of Personal Contact Cards
  Use FedexKinkos and Vistaprint.com, they can print up hundreds of cards in a flash for a low cost.
  If you need a few just cards print them yourselves.  Microsoft Word and Publisher offer document templates that allow you to create and print your own contact cards.  You can buy business card paper in most office supply stores (Avery paper).
• Document Email Addresses and Numbers into a MS-Word, MS-Excel or other readable format
  This will provide you a way to keep track of your numbers and email accounts.
• Utilize Address Books on Your Computer (i.e. Ms-Outlook, email/ISP provider) and Your Wireless Handheld
  By doing this, it will help you better manage your contact information, and reduce the need to memorize so many numbers and email addresses.

Lastly, make an effort to memorize at least some you important numbers and email addresses for emergencies or when you computer and/or handheld wireless device is not available.

Leader in Deaf Community to Head Outreach Efforts for Snap!VRS

Snap!VRS announces the recent hire of Sean Gerlis, the President of the New Jersey Association of the Deaf.
http://www.snapvrs.com/about_us/press/article/?id=24